I am happy to work with you to get the issue resolved. It is standing out as a glaring issue IMHO. I feel you really do need to fix this bug. And something that worked perfectly in Snagit 2021 and earlier versions. To me it is a serious one as scrolling screen captures is one of the most used features of Snagit. I know I am far from the only person who is experiencing this problem. For test purposes you can use your own support article page at: no scrolling at all).įYI the problem exists on any page and all 3 browsers. In the latest Firefox no arrows show up at all and only the current screen is captured (i.e. And I suspect it is a commonly reported one as this error message did not pop up in Snagit 2022 (all releases). Learn how to troubleshoot scrolling captures." This indicates to me that your coders know the problem exists. Using 2023.0.1 in Chrome and Edge the arrows show up, but when I select the down arrow it now pops up an error message "Scrolling Capture Error - Unable to complete scrolling capture. For a browser to be able to do this yet Snagit, which without this glitch is the most premium screen capture app available, to not be able to do it is somewhat stunning to me. And second, even Edge and Firefox’s own simplistic screen capture functions allow single click scrolling captures.Īll we want is to have this often-used function to work properly again. First, scrolling capture worked perfectly in Snagit 2021 and earlier releases (I have been a user since Snagit was first introduced), but 2021 cannot be installed on 64-bit machines. I realize the suggested “solution” is to use panoramic capture, but this is not a solution. This is a continuation of a long technical support thread from a few months ago (Request #1020879). Scrolling capture simply does not work in either Chrome, Edge or Firefox using Windows 11 or 10. Updated to Snagit 2023.0.1 hoping upon hope that the scrolling capture glitch that got introduced in Snagit 2022 (and all subsequent 2022 release updates) was fixed. Snagit 2023.0.1 Scrolling Capture Bug Still Exists
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